RE: INTERAC e-Transfer: and replacement banners

25 February 2020,

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Tony,

=20

Where is this coming from. There were 11 total=E2=80=A6.

There were only 4 banner given to us in June 2019 and then another 2 in =
Aug 2019=E2=80=A6.I did say to you that I would replace them=E2=80=A6but =
the invoice was never paid in full and still has a balance of $1449.30

=20

When we last talked in my office you agreed that replacing the housing =
was the way to go=E2=80=A6.for 5 of them and I mentioned to you several =
of them were damaged and that it would cost approx. $35.00 per. I might =
still be able to save 2 or 3 of them

=20

In your assumption what would you agree to pay for the 5 replacement =
housings with installation=E2=80=A6

=20

The understanding of the 6 month warranty is that they are taken care =
of=E2=80=A6.

As I said, we have NEVER had this many problems with the =
housing=E2=80=A6.and I am not sure how they were handled and =
all=E2=80=A6.but it doesn=E2=80=99t seem to me that they have been taked =
care of.

We have had our banners using the same housing for over 5 years, and we =
have used them over 50 times.

=20

Also, I have never been sent any invoice for a balance owing to Phoenix. =
Please send this to me.

We have also not charged you for any of the website support we have =
given you over the last year which has been approx. 10 hours in total.

Thanks,

Blair Latour
Owner/Production Manager
BKL Design Group Inc.
Office: 613-271-2932
Cell: 613-447-2868
info@bkldesigngroup.com

150 Katimavik Rd. Suite 217
Kanata, ON K2L 2N2

NEED PRINTING
(Business cards, Brochures, Flyers, Post cards, and much more,
Web & Graphic Design, Website Hosting, and Trade Show Products (Banners, =
Large Posters etc.)

NEED IT FAST!!!…..3 HOUR PRINTING AVAILABLE!
Call us to find out more….

Please visit our website for the latest products and prices.

Home

“Going Strong Since 2001…Celebrating our 20th Anniversary”

=20

From: Tony Gyenis =20
Sent: February 25, 2020 3:19 PM
To: info@bkldesigngroup.com
Subject: RE: INTERAC e-Transfer: and replacement banners

=20

Hi Blair

I gave you 6 banners within the first 4-5 months of 2019 once we started =
using them. The others came after that and had been sitting in your =
office for several months after. =20

=20

Not sure why you didn=E2=80=99t replace or fix them early on so we can =
have them back and use the banners for the meetings. I bought the =
banners because there was a sale on them and purchasing a larger =
quantity made sense and saved us money. Now it will cost about $50 each =
to fix them. Not much of a deal.

=20

For some chapters we have been without a banner for over a year waiting =
for them to be fixed/replaced. I understand we owed you money but =
waiting for these banners has been tough especially when we were =
constantly being urged to pay the bill for them. =20

=20

Any chance of cancelling everything? We will write off your 2019 dues =
to Phoenix and then you don=E2=80=99t have to pay more money to fix the =
banners. In other words, we can wash the whole thing and we are even. =20

=20

To spend another $400+ on banners that we were suppose to have and use =
doesn=E2=80=99t seem viable after a year. We spent all that money and =
still have nothing other than the A frames and referrals slips. You =
have all our banners except one. =20

=20

We gave you $1500 when we first placed the order. We have very little =
to show for the money we have paid. For us it has not been a good =
experience. =20

=20

We might have considered it if we would have received the banners back =
quickly after we had problems with them. Having this drag on for over a =
year is not the type of service we are use to. Frankly I=E2=80=99m not =
sure how we can figure this out as I regard you as a friend and =
I=E2=80=99m sitting with no product.

=20

Sent with Light from
Tony Gyenis / Susanne Shields
Tuning Fork Master Teacher / Medium & Spirit Coach
Phoenix Business Exchange Inc., Founders
Head Office: 436 MacLaren Street, Suite #2, Ottawa
Website: www.pbex.ca Phone: (613) 878-7669

ZOOM Link: https://zoom.us/j/2744966993 =
=20

=E2=80=9CBuilding a Community of Friendship & Prosperity=E2=80=9D

=20

From: BKL Design Group inc. =20
Sent: Tuesday, February 25, 2020 2:03 PM
To: ‘Phoenix Business Exchange Inc.’ =20
Subject: INTERAC e-Transfer: and replacement banners

=20

Thx for the payment=E2=80=A6.I am glad that this one was paid off.

=20

I am continuing to figure out what went on with the other 4 pullup =
banners

I have 7 here and 4 were sent to my supplier, they mention to me that =
they cannot replace them.

=20

So with that said=E2=80=A6.

I am going to replace the 4 of them fully with new ones.

=20

But the other 7 will have to be fixed=E2=80=A6.as most of the wear and =
tear and damage is beyond what we warranty and the warranty is only for =
6 months.

The housing is $36.00 plus tax and a $10 install fee for each, this is =
my cost=E2=80=A6.I am glad to just charge you that I will get charged as =
it is about 25% of the cost of replacing them fully.

=20

Please get back to me on this as I would like to resolve this asap and =
get you the working banners back in your hands.

=20

We consider referrals to be the highest compliment.=20
If you know someone needs our services,=20

We would definitely like the opportunity to speak with them.
Please pass along our email =
info@bkldesigngroup.com or Call us at 613-271-2932.

Thanks again for your business,

Blair Latour
Owner/Production Manager
BKL Design Group Inc.
Office: 613-271-2932
Cell: 613-447-2868
info@bkldesigngroup.com

150 Katimavik Rd. Suite 217
Kanata, ON K2L 2N2

NEED PRINTING
(Business cards, Brochures, Flyers, Post cards, and much more,
Web & Graphic Design, Website Hosting, and Trade Show Products (Banners, =
Large Posters etc.)

NEED IT FAST!!!…..3 HOUR PRINTING AVAILABLE!
Call us to find out more….

Please visit our website for the latest products and prices.

Home

“Going Strong Since 2001…Celebrating our 20th Anniversary”

=20

From: Phoenix Business Exchange Inc. <catch@payments.interac.ca =
>=20
Sent: February 25, 2020 1:48 PM
To: BKL DESIGN GROUP INC <info@bkldesigngroup.com =
>
Subject: INTERAC e-Transfer: A money transfer from Phoenix Business =
Exchange Inc. has been automatically deposited.
Importance: High

=20

View in browser=20

|=20

Fran=C3=A7ais=20

=20

=09

=20

Hi BKL DESIGN GROUP INC,

=20

Phoenix Business Exchange Inc. has sent you $474.60 (CAD) and the money =
has been automatically deposited into your bank account at TD Canada =
Trust.=20

=09

Reference Number: CACKhGn9=20

Please do not reply to this email.=20

=09

=20

FAQs | =
This is a secure transaction =
=

=09

=20

=
=
=20

=C2=A9 2000 – 2020 Interac Corp.
All rights reserved. Terms =
of Use=20
=C2=AE Trade-marks of Interac Corp.=20

=09

=20

=
=
=20

=09

=20

Email or text messages carry the notice while the financial institutions =
securely transfer the money using existing payment networks. For the =
answers to common questions please visit our FAQs.=20

This email was sent to you by Interac Corp., the owner of the Interac =
e-Transfer service, on behalf of Phoenix Business Exchange Inc. at CIBC. =

Interac Corp.
Royal Bank Plaza, North Tower, 200 Bay Street, Suite 2400
P.O. Box 45, Toronto, ON M5J 2J1=20
www.interac.ca =20

=09

=20

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Tony,

Where is =
this coming from. There were 11 total=E2=80=A6.

There were =
only 4 banner given to us in June 2019 and then another 2 in Aug =
2019=E2=80=A6.I did say to you that I would replace them=E2=80=A6but the =
invoice was never paid in full and still has a balance of =
$1449.30

When we =
last talked in my office you agreed that replacing the housing was the =
way to go=E2=80=A6.for 5 of them and I mentioned to you several of them =
were damaged and that it would cost approx. $35.00 per. =C2=A0I might =
still be able to save 2 or 3 of them

In your =
assumption what would you agree to pay for the 5 replacement housings =
with installation=E2=80=A6

The =
understanding of the 6 month warranty is that they are taken care =
of=E2=80=A6.

As I said, we have NEVER had this =
many problems with the housing=E2=80=A6.and I am not sure how they were =
handled and all=E2=80=A6.but it doesn=E2=80=99t seem to me that they =
have been taked care of.

We have had our banners using the =
same housing for over 5 years, and we have used them over 50 =
times.

Also, I =
have never been sent any invoice for a balance owing to Phoenix. Please =
send this to me.

We have also not charged you for =
any of the website support we have given you over the last year which =
has been approx. 10 hours in total.

Thanks,

Blair =
Latour
Owner/Production Manager
BKL Design Group Inc.
Office: =
613-271-2932
Cell: 613-447-2868
info@bkldesigngroup.com

150 =
Katimavik Rd. Suite 217
Kanata, ON K2L 2N2

NEED =
PRINTING
(Business cards, Brochures, Flyers, Post cards, and much =
more,
Web & Graphic Design, Website Hosting, and Trade Show =
Products (Banners, Large Posters etc.)

NEED IT FAST!!!…..3 HOUR =
PRINTING AVAILABLE!
Call us to find out more….

Please visit =
our website for the latest products and prices.
http://www.bkldesigngroup.com

&quo=
t;Going Strong Since 2001…Celebrating our 20th =
Anniversary"

From: Tony Gyenis =
<info@pbex.ca>
Sent: February 25, 2020 3:19 =
PM
To: info@bkldesigngroup.com
Subject: RE: INTERAC =
e-Transfer: and replacement banners

Hi Blair

I gave you 6 banners within the first 4-5 months of 2019 =
once we started using them. The others came after that and had =
been sitting in your office for several months after. =

Not sure why you didn=E2=80=99t replace or fix them early =
on so we can have them back and use the banners for the meetings. =
I bought the banners because there was a sale on them and purchasing a =
larger quantity made sense and saved us money. Now it will cost =
about $50 each to fix them. Not much of a =
deal.

For some chapters we have been without a banner for over a =
year waiting for them to be fixed/replaced. I understand we owed =
you money but waiting for these banners has been tough especially when =
we were constantly being urged to pay the bill for them. =

Any chance of cancelling everything? We will write =
off your 2019 dues to Phoenix and then you don=E2=80=99t have to pay =
more money to fix the banners. In other words, we can wash the =
whole thing and we are even.

To spend another $400+ on banners =
that we were suppose to have and use doesn=E2=80=99t seem viable after a =
year. We spent all that money and still have nothing other than =
the A frames and referrals slips. You have all our banners except =
one.

We gave you $1500 when we first placed the order. We =
have very little to show for the money we have paid. For us it has =
not been a good experience.

We might have considered it if we =
would have received the banners back quickly after we had problems with =
them. Having this drag on for over a year is not the type of =
service we are use to. Frankly I=E2=80=99m not sure how we can =
figure this out as I regard you as a friend and I=E2=80=99m sitting with =
no product.

Sent with =
Light from
Tony Gyenis / Susanne =
Shields
Tuning Fork Master Teacher / =
Medium & Spirit Coach
Phoenix Business Exchange Inc., =
Founders
Head Office: 436 MacLaren Street, Suite #2, =
Ottawa
Website: www.pbex.ca =
Phone: (613) 878-7669

ZOOM Link: https://zoom.us/j/2744966993

=E2=80=9CBuilding a Community of Friendship & =
Prosperity=E2=80=9D

From: =
BKL Design Group =
inc.
Sent: Tuesday, February 25, 2020 2:03 PM
To: =
‘Phoenix Business Exchange =
Inc.’
Subject: INTERAC e-Transfer: and replacement =
banners

Thx for =
the payment=E2=80=A6.I am glad that this one was paid =
off.

I am continuing to figure out what went on with the =
other 4 pullup banners

I have 7 here =
and 4 were sent to my supplier, they mention to me that they cannot =
replace them.

So with that said=E2=80=A6.

I am going to replace the 4 of them fully with new =
ones.

But the other 7 will have to be fixed=E2=80=A6.as most =
of the wear and tear and damage is beyond what we warranty and the =
warranty is only for 6 months.

The housing is $36.00 plus tax and a $10 =
install fee for each, this is my cost=E2=80=A6.I am glad to just charge =
you that I will get charged as it is about 25% of the cost of replacing =
them fully.

Please get back to me on this as I would like to =
resolve this asap and get you the working banners back in your =
hands.

We consider referrals to be the =
highest compliment.
If you know someone needs our services, =

We would definitely like the =
opportunity to speak with them.
Please pass along our email info@bkldesigngroup.com or Call us at =
613-271-2932.

Thanks again for your business,

Blair =
Latour
Owner/Production Manager
BKL Design Group Inc.
Office: =
613-271-2932
Cell: 613-447-2868
info@bkldesigngroup.com

150 =
Katimavik Rd. Suite 217
Kanata, ON K2L 2N2

NEED =
PRINTING
(Business cards, Brochures, Flyers, Post cards, and much =
more,
Web & Graphic Design, Website Hosting, and Trade Show =
Products (Banners, Large Posters etc.)

NEED IT FAST!!!…..3 HOUR =
PRINTING AVAILABLE!
Call us to find out more….

Please visit =
our website for the latest products and prices.
http://www.bkldesigngroup.com

&quo=
t;Going Strong Since 2001…Celebrating our 20th =
Anniversary"

From: Phoenix Business =
Exchange Inc. <catch@payments.interac.ca&g=
t;
Sent: February 25, 2020 1:48 PM
To: BKL DESIGN =
GROUP INC <info@bkldesigngroup.com>Subject: INTERAC e-Transfer: A money transfer from Phoenix =
Business Exchange Inc. has been automatically =
deposited.
Importance: =
High

View in browser =

|

Fran=C3=A7ais =

Hi BKL DESIGN GROUP =
INC,

Phoenix Business Exchange =
Inc. has sent you $474.60 (CAD) and the money has been automatically =
deposited into your bank account at TD Canada Trust. =

Reference =
Number: CACKhGn9

Please do not reply to this =
email.

FAQs | =
This is a secure transaction

=C2=
=A9 2000 – 2020 Interac Corp.
All rights reserved. Terms of Use
=C2=AE Trade-marks =
of Interac Corp.

Em=
ail or text messages carry the notice while the financial institutions =
securely transfer the money using existing payment networks. For the =
answers to common questions please visit our FAQs. =

Th=
is email was sent to you by Interac Corp., the owner of the =
Interac e-Transfer service, on behalf of Phoenix Business =
Exchange Inc. at CIBC.

In=
terac Corp.
Royal Bank Plaza, North Tower, 200 Bay Street, Suite =
2400
P.O. Box 45, Toronto, ON M5J 2J1
www.interac.ca =

Hi BKL DESIGN GROUP = INC,

Hi BKL DESIGN GROUP =
INC,